.content.header-bottom .usp-content { Then you can spend your Airpoints Dollars on flights and OneUp upgrades. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. then. . Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Shop Huski, Spiegelau, KitchenAid and more. To change your account details, please see the FAQ below. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. or combination of words that is easy for you to remember, but difficult for someone else to guess. If you believe your credit card is compromised, contact your bank immediately. Tel: 1800 00 55 63. If you have your Airpoints number and password. $190 spent over $15,000 = 1 Airpoints Dollar 3. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. Anyone can join and membership is free. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Why should I register? And there's plenty of more ways he can help. The name on your Airpoints or Koru account must always match the name on your current passport. 4. display: -webkit-flex; However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. No, AirpointsDollars may not be exchanged for cash. Your details will all be filled in for you. .content.header-bottom .usp-content.slick-initialized { Tel: 1800 803 298. See the latest travel alerts and helpful FAQs. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. Will my account be locked if I enter an incorrect passcode? Can I transfer my AirpointsDollars to another member's account? Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. No, AirpointsDollars can only be earned, not purchased. How can I update my personal information and contact details for Airpoints? If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. I already have a airnz account That's great! You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. I was in the middle of booking but the ticket sold why did this happen? 2. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. .content.header-bottom { To reset your, , enter your username and email address and click Send. You can then set up your email preferences so you can start receiving grabaseat emails. Are grabaseat deals only available online? You will then be able to enter a new password. No, we will only send you grabaseat emails. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. You can make many changes to your flight details online: All you need is your six character booking reference. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Airpoints is AirNewZealand's loyalty programme. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). You can login to grabaseat and change your email preferences at any time. Please sign in with your Airpoints details by clicking on the link below. You will then be able to enter a new password. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Login - Air New Zealand Internet Banking. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. More about earning. } We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Learn more about suspicious emails and messages. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. You can earn AirpointsDollars in the air and on the ground. When do international fares go on sale? 4. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. display: -webkit-box; A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. } -ms-box-orient: horizontal; , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. height: 42px; At the start of each month*, the earn rate tiers, for Westpac . If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Benefits include lounge access, priority check-in and extra baggage allowance. How do I know how many Airpoints I'm earning? } Simply enter your Airpoints number when you book a flight or with one of our travel partners. If you have forgotten your, , enter your first name, last name and email address and click Send reminder. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Learn about the Airpoints programme. Just because a website starts with https does not mean it's safe. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. You can also complete a MEDA form, or find out more about flying with a medical condition. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Prices are per person, child discounts do not apply. Understanding your online account. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. } Does this mean I will automatically get all other AirNewZealand email notifications? You can click on the button to see a calendar with the exact days when the next best prices is available. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. If you have any questions on a Getaway package in the first instance please email. We understand COVID-19 travel restrictions may impact your Airpoints membership. You won't need to fill in all your details again. Do update your password regularly. You must be able to send us evidence of the correct or new name so that we can update it. With four different Airpoints credit cards, there is a card to suit you. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. margin: 0; You can also sign in to the Air NZ app, which will . Airpoints is AirNewZealand's loyalty programme. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. These points can later be redeemed on your flights, rental cars, hotels and more. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. You will need your booking reference and the last name on the booking. What to do if you travel under a different name Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple See information on how you can use your credit. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. The airline says one of its Star Alliance partners has been impacted by a security data. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. You'll see how many AirpointsDollars you can earn when you spend with them. What are grabaseat email alerts? } No. Visit airnewzealand.co.nz/koru for details. Is it possible to have a joint Airpoints account? Over 2,700 flights are booked daily with the help of Airpoints. Can I use AirpointsDollars to buy prepaid extra bags? If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Log in and start again by selecting your email preferences and re-saving. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. It's an email scam that's been appearing in inboxes across the. How can I find out when flights from my city are on sale? Our lowest fares sell out quickly and may not be available on all flights or days. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking You can also purchase a Star Alliance upgrade using AirpointsDollars. Simply click on the "sign in" button on. If you have forgotten your username, click here to request it to be emailed to you. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. And there's plenty of more ways he can help. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . More about Koru. https://ib.airnewzealandcreditcard.co.nz/login. Your password or passphrase should not contain yourAirpoints number, username, or email address. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . No, AirpointsDollars can only be earned, not purchased. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. Pro-tip: For the best Oscar experience,sign in to the website first. You must always gift a whole reward. Just ask "What is my credit balance?" 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. . Inflight wellbeing. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Air New Zealand Internet Banking. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Can I use AirpointsDollars to upgrade my booking? text-align: center; . Additional phone numbers. Join for free today. Please contact us: kiaora@airpointsstore.co.nz. It's easy to change your personal information. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. You can often make changes to your booking online. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. How are prices calculated in the low fare finder? What are the terms and conditions for the grabaseat greenlight deals? Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password.