No one in the store claimed to know anything about the issue that had been going on for 3 months. I ordered several dining chairs that kept coming in damaged. Resolution went from November to December to you guessed it January. Know what you want before you order but seriously you can't go wrong buying at Arhaus. | Read 21-40 Reviews out of 40 You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). This was my first and last Arhaus experience. The shipping invoice lists WF038-8 Silk Road Sandals - 8 They took longer than expected. Tracy worked with me and was very pleasant to deal with. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Definitely will be back. They told me they dont cover surface issues, are you kidding me? We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. We respect and appreciate that not all guests may want to share information with other select companies. A The phone number for Arhaus is: (913) 663-0250. Thank you Tracy. It looks amazing and well constructed. He's the complete opposite. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user He is honest and doesn't pressure you to purchase from Arhaus. No problem with ordering, delivery etc. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. The store is a joy for us to shop in and I don't particularly like furniture shopping. If I could give them zero star for customer service and follow up I would do it. "We Are Very Disappointed with Arhaus quality and customer service. I ordered Thanksgiving dishes first week in September. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Had to wait almost 2 month for a chairs and drawers. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. I was so disappointed their attitude, once they sold it they don't care anymore. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! All quality and service has been phenomenal. They said no and didnt seem to care that I was going to write reviews. Read complete details for Arhaus Archarge Credit Card Accounts. No follow through yet again. You have successfully subscribed to our list. Looking forward to replacing our coaches next. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Thanks for nothing Arhaus. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Very poor customer service. If you placed your order in a store, contact your Design Consultant for status updates. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Made to your specifications and submitted for production at the time of your order. So i called Daniel and told him about this and he said he will call me back. I am by nature indecisive and Cheryl made my decisions effortless. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. We want you to love your new piece as much as we do. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. and didn't hear for a week, so I called him back again. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language There is no question that their furniture is beautiful and current. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Known for their sleek online experience and modern styles, they also have 71 locations across the US. We will recommend and shop at Arhaus in the future! 4,200,070 reviews on ConsumerAffairs are verified. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. They're awesome! I will never do business with them again. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Here are 8 tips for writing great reviews. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Customer service never calls back when you try to resolve the account. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. To be added to our postal or email mailing list, sign up here. Heather Jester was our guide and inspiration. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. What do we find? 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. They expected me to put the old cushion in the new cover. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? How do I apply for an Arhaus Credit Card? Furnished almost our entire house and the quality of the furniture is amazing. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. We furnished our dinning room, formal living room and family room furniture at Arhaus. My favorite furniture store! Michael has also been very helpful as well. Arhaus is a lovely store in Plano/ Frisco Texas area. They are liars, don't live up to their commitments, and are rude. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Purchased a console for my living room! The pros: Beautiful and interesting selection of coffee tables. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Tracy has been so professional through out the whole experience. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. They arrive twice in the wrong color. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We will definitely be repeat customers. The cons: High prices. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. The salesperson said she had reserved them for me. Beautiful showroom but very unprofessional service. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. He assured me that the chair he was recommending would work out. She has a flare and creative abilities which we appreciated. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. This is a high end store with dollar store customer service. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. The new Arhaus store in Colorado Springs is horrible. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I did so, and they sent a third party furniture repair company. Request your free catalog. To be removed from our postal mailing list, unsubscribe here. I ordered lamps and bedding. This store is a hidden gem and a must for shoppers searching for unique home furnishings. For your convenience, Arhaus provides guest checkout - no account is needed to order online. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Q Where is Arhaus located? I truly believe the true measure of a business is how they handle a situation when something goes wrong. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. The store manager Shamika Haynes is awesome. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. DO NOT BUY, RISKY. If you use one of these and buy something, Slumber Search may make a small amount of money. Kudos to Tracy the designer who helped us. I will be going back there now that I know they have good customer satisfaction. You can prob get a $800 sofa on Wayfair thats better quality. My wife and I had a browse through here today. From looking at other recent reviews on various forums I'm not alone. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I purchased a garden stool in October of 2022 that was delivered in November. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently.