And the pending charges. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! I finally had to send him a picture of my ID so they could look up the ticket to print for him. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. 1x ticket, 75 face price. What a waste. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. I used my Facebook account, which needed a re-login, but thats fine. AXS has gone down the hill as soon as they stopped taking calls. Exit outOf the window immediately. This is happening for the AXS, and RedRocks Mobile Iphone App. Its all a fan needs, all in one app. I hope this video helps a few people in solve this. Copyright 2023 Apple Inc. All rights reserved. Justuseapp Safety Score for AXS Tickets Is 13.2/100. For more information, see the developers privacy policy. The developer, AXS, indicated that the apps privacy practices may include handling of data as described below. I do not understand where the difficulties lie in this process and am very unhappy with this service. 4. Ordered tickets from stubhub was told they'd be in my Axs Account. Were you able to fix it? I didnt have a problem with the transition until I downloaded AXS and attempted to login. Please help! But wait, theres a phone number in the email you can call for help. Doe. I dont know if AXSTickets just takes your money and deletes your tickets after or what but Im very frustrated! Yes there is an option for reset the password, but whats the point when you are competing with other fans to get ticket, so obviously I lose the best seat as well as the regular seat. Prendre Alle des Grands Cdres et continuer sur 20 mtres, Continuer Boulevard Carnot sur 170 mtres, Tourner droite sur D17 (Boulevard des Poilus) et continuer sur 400 mtres, Au rond-point, prendre la 2me sortie sur D17 (Avenue des coles Militaires) et continuer sur 110 mtres, Tourner lgrement droite sur D17 (Avenue des coles Militaires) et continuer sur 800 mtres, Au rond-point, prendre la 1re sortie sur Avenue Ren Cassin et continuer sur 280 mtres, Au rond-point, prendre la 2me sortie sur Avenue Ren Cassin et continuer sur 400 mtres, Continuer Avenue du Val Saint-Andr sur 120 mtres, Tourner lgrement gauche sur Avenue du Val Saint-Andr et continuer sur 10 mtres, Tourner gauche sur Avenue Henri Malacrida et continuer sur 260 mtres, Au rond-point, prendre la 1re sortie sur A8 et continuer sur 150 mtres, Au rond-point, prendre la 2me sortie sur A8 et continuer sur 35 mtres, Prendre droite et rejoindre A8 E80. This is how I was tricked into buying more tickets. Tried resetting my password but no email sends to my account. Cookie Notice So far, my experience has been seamless. I have lost 8 tickets so far 4 more are today. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Is it my iphone? These tickets are non refundable so I am out $200. I received an email back immediately letting me know they received my request. You need a connection to download your tickets to the app. Create an account to follow your favorite communities and start taking part in conversations. Up To 25% Off Your Bookings + 50% Off For Kids' Tickets. App not working? Some issues cannot be easily resolved through online tutorials or self help. AXS Tickets does not seem very safe to us. Worked last week when I checked. BUY THE PERFECT This is for London (October). I got to the event, having paid for 10 tickets, and the etickets didnt work. click "Force Stop". Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I can see my tickets, but I don't see a way to print them. Is it Safe? You dont care about customers or their needs and it shows in all of your actions and words. Anyone else's tickets disappear off of AXS? Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). They hold your money forever if there is any issue with your event or if you sold your tickets. TRANSFER TO FRIENDSIts super easy. I have deleted the app from my iphone and re-downloaded it with the same result. I will NEVER try to get tickets thru these frauds again. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! Is it Legit? Also, it makes no difference if you use AXSTickets or the website. This conclusion was arrived at by running over 191,013 AXS Tickets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. avoid getting your tickets via this app at all costs! Prendre un ticket (Page La Barque) 2,7 km. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. Apparently only 2 people actually made it to the meet and greet that day. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. I ordered tickets online to a recent show. Tap Here" Nothing happens when I Tap Here. Get the AXS app from App Store or on Google Play. I know to use PayPal goods and services since it has buyer protection. I have deleted data and cache to no avail. DO NOT USE THIS COMPANY! Im going to recommend Red Rocks find another ticket vendor! Even the emails disappeared. No paper tickets required. Tickets for London are left various dates avaliable and seats please message for info mainly 02 London left some Sheffield and Glasgow to. So purchasing through the website and AXSTickets doesnt work - even with all their tips. On android, goto "Settings" "Apps" or "Manage Apps" tab. I tried buying tickets on the website, got an error with payment. AXS Tickets does not seem legit based on our analysis. So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. SOLD TICKETS VIA AXS. 2 x tickets available, good seats in section B2. Thats why I download AXSTickets to help me to keep sign in. So after waiting in line I had to go to another line for printed tickets. They didn't show up and disappear though so I don't know if this is this same issue. How GetHuman-robtixsa fixed the problem. Checked my account and it's back in there. have 5 more performances that I cannot list. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Twice this week my family has tried to transfer tickets from one AXS account to another. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. I have no problem logging in to my axs.com account on my computer. I logged into the website and it still said the same thing. tl:dr - Crashy app. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. My recipient never received an email with the shared ticket (definitely input the email address correctly). I am so sad and frustrated. I purchased my tickets on the Tick Pick app and then received an email saying I had to download AXSTickets to get them. At that point, you must then go BACK to AXSTickets and sign in to see your tickets. So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. But yeah Im NEVER using them again What happened to you? Expires: Dec 19, 2024. Press question mark to learn the rest of the keyboard shortcuts. Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? So do not buy from them unless you have a printer and are semi computer literate. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. Ive used the Flash Seats app for years with no problems. EASILY SELL YOUR TICKETSPlans can change. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. However in my app it still shows that I have two tickets. I even had to have AXSTickets open all throughout waiting in line for the show because I didnt want it to log me out. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. Well obviously its been more than that, Im just upset that theyd falsely claim something and not come through with it. I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. Flash forward a month later, day of show, and the app tells me upon signing in that I either havent used the app recently (I used it exactly a month ago, how often am I really expected to use it??) Reply from AXS USA. AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. Update AXS Tickets to the latest version on PlayStore. I recommend the creators of AXSTickets fix the facebook login issue and make sure users dont need to login each time they need to access their account in AXSTickets . I am very frustrated about my tickets! AXS Tickets App In person In advance at Hornet Tickets office in the Athletic Center 10am-4pm M-F At events, subject to availability, hours vary Online (All orders run through our ticketing company AXS) Ticket Delivery Methods Digital Delivery (AXS App) - FREE! I have exactly the same problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Nyman Subscriber 7 Subscriber Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. Therefore, I wouldn't expect this issue to be fixed anytime soon. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. AXS site or mobile wont let me sign in for refund. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Gave my son a number to call: 45 minute wait. I went to Axs .com on my iMac and logged in, I made the transfer successfully and the ticket appeared on my wife's phone in the Axs app. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. Then I heard nothing else from support. The first time, was for. i bought my tickets through Viagogo, they were transferred to my AXS app, but i h. FIX: Yes fixed by a very diligent AXS employee I cannot view my tickets in AXS. On buying some items, every consumer can just put in a small quantity of money. This helps prevent ticket touting and help combat illegal counterfeiting. Tap for tickets to see the artists and teams you love. The email response i got didnt answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. - AXS Help Centre What do I do if I have not received my tickets in the post? If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. AXS Ticketing & Mobile Delivery. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Missing limbs or partially missing limbs; Nervous system condition for example, migraine headaches . Adding tickets to Wallet is a must, and sending/revoking needs major help. I checked every folder in my email because i assumes that for sure they would be more professional then that, but again, I received no confirmation email and then my intelligence and common sense was questioned by the developer because of their negligence, again, DO NOT USE THIS PLATFORM. No content will load on the Iphone App. How do I get a pre-sale password? Axs store currently offers the greatest deals and promotions. So waiting for that exact time to try to buy tickets because they sell out in seconds will be a pointless attempt. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. As soon as I select buy tickets the next page fails to fully load. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Especially if you cant even get it for work properly. I have the app and have refreshed, but my tickets are not there, please resend. Tbh, it is a great app. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. Thanks for the review and enjoy your event! Create an account to follow your favorite communities and start taking part in conversations. I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. They werent actually transferred until my friend accepted the transfer two days later.The tix I purchased were not cheap. Press question mark to learn the rest of the keyboard shortcuts. I shall try that on Monday after the show. How do I create an AXS account? I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. Tap for tickets to see the artists and teams you love. Follow the AXS Tickets iOS app troubleshooting guide Here . No. This is my friend time buying through AXS for other people and Im not sure I would use them again. Have no fear, theres a link in the email where I can view the completed transfer. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive quickly transfer tickets to friends and meet them at your seats. DON'T DO IT! I had to log in each time I used AXSTickets, which was several times within a couple of days. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? Yep, my account is back to normal now too. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. We dont need an app for everything. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? Be safe from hackers and unwanted bills. LTE/3G/2G (auto connect). When your tokens aren't automatically detected by Metamask, you can follow the instructions in the video to manually add the tokens yourself. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. Sortir et rejoindre la voie. I always try to pay with PayPal, just for their excellent refund policy. stephenpooleyDecember 9, 2014 in U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only). I use AXSTickets and already sign in, when Im about to buy it, why I have to sign in again??! It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. Instead it shows AXS mobile ID and QR code for it. NOTHING. Hi Lennie, Thank you so much! Please advise as I need to access my tickets on my phone. Went online and I saw that my tickets were available but I still didnt see an actual ticket. I can log in on my computer but not on the AXS app on my phone. AXS Tickets Reviews. I can't access purchasing tickets either on my desktop or phone. Tickets probably arent being delivered until 1-2 weeks before the show. I did so and AXSTickets froze again. I purchased three tickets for friends to go to the Joyner Lucas concert. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At that point Im told it is cookie related and I cant proceed in Safari without changing my settings. AXS Account Your Account My tickets are not in my account? What happens if the new owner arrives at the venue and is refused entry because theirs is not the name on the ticket? I figured this out all on my own no thanks to their support team. ~ from Justuseapp.com NLP analysis of 191,013 combined software reviews. Thanks!. Second, AXSTickets doesnt have a history of the event. Don't know why it won't work. I had to get on my phone. They told him to go to the resolution desk, but didnt have any idea where that was at Red Rocks. Peter Kay tickets - London 02 many dates !! Yet I do not have my tickets or any co formation. I bought tickets and was going to the event with the tickets on my phone, and the artist canceled and rescheduled. This is horrible, such a terrible app. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please fix this and I hope there is no other fans that will experience the same thing as me. You will receive an event confirmation e-mail within 24 hours of your purchase, and your tickets will always be delivered before your event. This was after spending quite a bit of time talking on the phone with customer service before we left home! This is the ABSOLUTE WORST APP I have. The only option is to cancel while the timer runs out. DISCOVER GREAT EVENTSTheres so much to see. I understand the whole situation is a mess but there must be a better way to handle it than to take the tickets off/not give access entirely imo. Plans can change. Tickets not showing up in app for event next day. I was not aware I had already completed my purchase and was charged $181. I logged in and it said I had no purchased tickets and no events. BUY THE PERFECT TICKETSFront row or on the aisle? I tried to shared all three tickets through AXSTickets and neither party was able to revive them. To purchase tickets online, go to GasSouthDistrict.com, click on the event you would like to attend, click the buy now button, and the purchasing process has begun. Downloaded AXSTickets no tickets. If they have a 2* rating, why did you sell through them? This charge is per ticket (s) If you are looking to sell your tickets on their app DONT. Two thumbs down. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. . Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. Date of experience: March 02, 2023. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. First, after requesting to transfer two tix to the person I bought them for, I got an email saying [Firstname Lastname] hasnt accepted the ticket you transferred But the name it listed was MY name, not the person to whom the transfer should go. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Complete guide to troubleshoot AXS Tickets app on iOS and Android devices. If they pay you now, there's no insurance for them if the new owners are refused entry. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. Dedicated to sharing and discussing anything & everything related to Abel Makkonen Tesfaye AKA TheWeeknd, Press J to jump to the feed. I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 8 mins (4m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 1:45pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Wondering if they took them off to change dates. I am trying to get 3 tickets & everytime I get to the payment method & hit done, the screen just goes blank. do not use AXSTickets to sell tickets. Really?!!!. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. 1. Thankfully I checked it first thing this . That was over a week ago and Im still waiting for my money. It seems that I probably will not get a response before the show. Getting Started What is AXS Mobile ID? And that was after the minutes that passed by before I actually set the timer. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. Hour long customer service wait with no live person interaction. Zero stress. 3 plus time I sent them them at least 6 of the performances not listed each time was told they were. I tried this for a couple days until I decided to email support. And now it keeps telling me Oops were having trouble accessing your sales balance when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account. I can see my tickets ,but when i go to transfer one to my wife it says session timed out. Their customer service is horrible. I follow all of the prompts and when i am finally signed in it tell me i must verify my email and when i click on the link i get a message oops something went wrong, try again later. Something told me to go on the actual website. He never received the email. Has anyone else had this problem? It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. The only problem is, Im not using Safari so it should make a difference. Understandably, youd only have to reset your password and then youd have access to all your account content.Unfortunately, after I downloaded this horrible app, it wouldnt allow me to sign in. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. 2. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers.