If we . please give me my refund." It was a nice experience with the club. All of our templates are completely free to use and are designed to save you time and hassle. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Avoid at all costs. Access our extensive global network of business lounges, coworking areas, or office spaces. I have no complaints regarding your club and the facilities. The center itself have no problem and sales are nice before you join. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. In the next paragraph, you should ask the authority for confirmation of cancellation. Hi Josh, I understand that youre disappointed, and Id like to help. Prices are subject to change and will vary depending on the specifically selected products and services. As you did not process this correctly, the agreement continued an additional month. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Lorraine Brule The process is anything but"efficient, ""simple, "or even clear. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. As far as the payment is concerned, it has been made in full. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Is calling them the only way to do this or is there a way to do it online or via the app? Otherwise, Preferential is better for those who visit 8-13 lounges a year. And answer could take 2-3 weeks! On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Office staff are always friendly. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We have tried to explain how our agreements work. *T&Cs apply. Customer service left me on hold until the company closed then hung up the phone. Yes. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Assistant Global Customer Service at Regus. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. If you need further support, please feel free to contact our team member who is in touch with you. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. There are lots of better places out there which are cheaper and better, Hi, By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Find workspace. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Hi Vladyslav, Youre able to bring one guest per visit. Michelle Spire My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Troubleshooting common issues with Solstice Conference. They sited the non renewal clause but I have no copy of the contract in my account. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Do not use this scam company at all costs However they denied my request, insisting that I had to pay for another month of service. I have been charged for restoration fees even though the office was not restored at the time of my move in. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Note- they are similar to Spirit Airlines. Thanks again for your comments which help us improve. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. I look forward to receiving more information from you. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Any service that you do not require can be opted out through your online account. Michelle Spire But once you are in the system - you can't do anything. I paid for the service up until that point. + Free Sample of Insurance Cancellation letter Template. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Office Space and Coworking prices are per person per month and are dependent on inventory availability. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). I had expected to be required to pay for 3 months through 2/28/22. Interested in a new product or service? This is held for seven days only as a fraud-prevention measure. This review was chosen algorithmically as the most valued customer feedback. AvenueErie Rhode Island 24975. Update: a big thanks to the Luton branch who actually decided to look into my account further. Best wishes, Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Restoration Fee - $290 ($3.50 per square foot) A year later I re-opened another account for again a years time. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I am a small business and cannot afford any of this. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. its auto renewed. Global Customer Service at Regus. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. I hope youll continue to serve more and more people and make their life happy and prosperous. We sent them proof by email confirming that we could use the machines. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. So, I would like to request you to cancel my membership with you kindly. Oh yes. This company is intentionally misleading customers to keep them in contracts. To my horror, the contract sent was being auto renewed without my consent. Share your photos and videos with others to prove the truth of your words. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Best regards, I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Originally, total costs 20k THB, but end up with 50k THB. Companies can ask for reviews via automatic invitations. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Tip for consumers:Stay away from this company!!! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I have had no regrets having my office here and am committed to staying with them. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Can I change my membership after Ive signed up? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example.
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